Privacy Policy
Effective Date: 25 MAR 25

Welcome to Creative Express ("we," "our," "us"). Your privacy is important to us.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website creativeexpress.org ("Site").

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing details, and any information you provide during account registration or transactions.
• Payment Information: Processed securely through Stripe; we do not store credit/debit card details.
• Usage Data: IP address, browser type, pages visited, time spent on the Site, and device information.
• Cookies & Tracking: We use cookies and similar technologies to enhance user experience and for analytics.

2. How We Use Your Information

We use your data to:

• Provide, operate, and improve our e-learning services.
• Process payments and manage subscriptions.
• Send updates, promotions, and customer support messages.
• Ensure security and prevent fraud.
• Comply with legal obligations.

3. Data Sharing & Disclosure

We do not sell your personal data. We may share data with:

• Service Providers: Payment processors (Stripe), hosting providers, and analytics tools.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In case of a merger, sale, or acquisition.

4. International Data Transfers

As we operate internationally, your data may be transferred to and processed in the USA, EU, Singapore, Malaysia, or other jurisdictions where we operate. We take necessary safeguards to protect your data under applicable laws.

5. Your Rights

Depending on your location, you may have rights under data protection laws, including:

• Access & Correction: Request a copy of your data or correct inaccuracies.
• Deletion: Request deletion of your data (subject to legal exceptions).
• Opt-Out: Unsubscribe from marketing emails anytime.
• Cookies: Manage cookie preferences via browser settings.

6. No Refund Policy

All sales on Creative Express are final. We do not offer refunds, cancellations, or exchanges for any of our digital products, courses, or subscriptions once the purchase has been completed. Refunds may be considered only under the following circumstances:

• Duplicate purchases due to a system error.
• Unauthorized transaction or fraud (subject to verification).
• Technical issues preventing access to the purchased course, which we are unable to resolve.

Course & Membership Access

• One-Time Payment Courses: When you purchase a course, you will receive instant access, along with future updates. However, we do not guarantee lifetime access. Course access is available for 1 year from the date of purchase.
• Membership Plans: If you subscribe to a membership, you may cancel at any time to avoid future charges, but previous payments are non-refundable. Your access will continue until the end of the billing cycle.

Limitation of Liability

We are not responsible for any disruptions, hacking attempts, data loss, or unexpected system failures that may affect access to our services. While we take security measures, you acknowledge that all online platforms carry inherent risks.

7. Data Security

We implement industry-standard security measures to protect your data. However, no online platform is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify you of significant changes by email or on our Site.

10. Contact Us

For questions about this Privacy Policy, contact us at:
Email: info@creativeexpress.org
Company: Xalt Creative
Website: creativeexpress.org

By using Creative Express, you agree to this Privacy Policy.